Customer Care

Astrium Services Customer Care provides first-rate technical and business operations support in several languages. Operating 24/7, our teams are qualified to provide customer service and technical support across multiple satellite networks.
For specific questions and feedback, please fill out our email form.

Astrium Services Business Communications
EMEA:        +33 (0)1 70 48 98 98
Americas:    +1 (310) 616-5594
                 +1 855 769 39 59 (toll free)
Asia Pacific: +65 64 29 83 11
Email: asbc.customercare@astrium.eads.net

Astrium Services Government Communications
Tel: +1 (301) 838 7700 (worldwide)
Tel: 1 800 685 7898
(toll free number for North America)
Fax: +1 (301) 838 7701
customercare@astrium.eads-na.com

What we can do for you
Our Customer Care can help you 24x7 with any services, terminals and solutions in the Astrium Services portfolio:

Immediate and continuous customer support.
Technical support and troubleshooting.
Activation/deactivation of terminals and SIM cards.
Administrative assistance: country-specific regulatory concerns.
Billing assistance: inquiries and referrals.
Guidance and tips.
Applications testing.
Hands-on demonstrations.
Training for all Astrium Services products and solutions.

Our Commitment
Astrium Services is dedicated to providing our customers with professional, timely and seamless support. Once a request has been registered (via email, telephone or fax), our aim is to assist you as soon as possible or within a 4 hour period. For questions requiring the expertise of our Technical Support team (level 2), our goal is to deliver support service within 48 hours.